Private certifiers
  • Last updated:
  • 23 Jul 2019

For existing customers:

  • Select + Add existing applications to your list which is located on the Applications tile
  • Enter a valid application number you have previously submitted in the Reference number field
  • Enter your Date of Birth
  • Click Verify.

Provided you have used an existing number you will gain access to the private certifier applications, this can be confirmed by selecting + Submit a new application which is located on the Applications tile. In MyCouncil Services, the Private Certifier Applications menu will be available on the left hand side with a Submit and Search option.

For new customers:

  • Select + Submit a new application which is located on the Applications tile
  • Read, then tick to agree to the terms and conditions and select Continue
  • Select Click here (located at the top banner) to request access to lodge your private certifier application
  • Enter any further information about your required access into the eRequest and select Submit.

Note: Only verified business users who are building certifiers can lodge private certifier building applications. Applications attached to customer eRequests will not be accepted.

Depending on the building application stage, you can use either the Submit or Search options under the Private Certifier Applications menu.

Submit is used only for notice of engagement.

Search is used for:

  • Viewing applications submitted
  • Lodging documents
  • Additional documents i.e. amendments
  • Final certificates, including certificate of classifications
  • Change of builder updates
  • Discontinuations, including lapsing
  • Change of approvals.

To submit a notice of engagement:

  • Select Access MyCouncil Services, which is located on the Other Online Services tile
  • Locate the Private Certifier Applications menu on the left hand side
  • Click on Submit
  • Enter the Property information (lot, plan type and plan number)
  • Select Add Property
  • Enter the Notice of Engagement information (engagement date, certifier reference and brief description of works - this must contain all building work in the application).
    • For replacement certifiers, add a note in the brief description of works that this is a replacement certifier application. For example: dwelling (replacement certifier). Council will update the application status to 'lodged and paid' to enable lodgement of the final certificate
  • Click on Submit.

A confirmation screen with your council reference number will appear and advising notification has been sent to your email address.

If you are ready to submit your approval documentation, click the Lodge Documents link to proceed.

To submit a notice of discontinuance:

  • Select Access MyCouncil Services, which is located on the Other Online Services tile
  • Locate the Private Certifier Applications menu on the left hand side
  • Click on Search
  • Enter the relevant criteria in one or more of the search option fields, and then click Search Applications
  • Locate the correct application
  • In the Actions column, click Discontinue
  • Enter the Disengage Details (disengagement date and if the application is being lapsed)
  • Browse and select the applicable documentation. Note: the file format must be PDF
  • Click on Upload Document
  • Repeat as required for all relevant documentation. Note: a limit of 10 files with a combined size amount of 50MB applies
  • Click on Discontinue and Return to Search Results.

A confirmation notification will be sent to your email address.

To lodge approval documentation:

  • Select Access MyCouncil Services, which is located on the Other Online Services tile
  • Locate the Private Certifier Applications menu on the left hand side
  • Click on Search
  • Enter the relevant criteria in one or more of the search option fields, and then click Search Applications
  • Locate the correct application
  • In the Actions column, click Lodge
  • Enter the Description (decision date, estimated cost, full description of work and if a tenancy/shop fitout)
  • Enter the Builder (specify if owner builder and builder name)
  • Enter the Construction Details
  • Browse and select the applicable documentation. Note: the file format must be PDF
  • Click on Upload Document
  • Repeat as required for all relevant documentation. Note: a limit of 10 files with a combined size of 50MB applies
  • There are two options to choose from upon completing all the sections: 
    • Lodge Documents and Return to Search Results - enables you to lodge additional approvals, and then make one payment at the end for all lodgements. Note: you will not be able to update the application further until payment has been made
    • Lodge Documents and Proceed to Checkout - opens the shopping cart to begin the process of making payment of your lodgement fee.

A confirmation notification will be sent to your email address upon payment.

Note: application refusals can only be submitted to council through email, post or in person.

To add payment to your cart:

  • Select Access MyCouncil Services, which is located on the Other Online Services tile
  • Locate the Private Certifier Applications menu on the left hand side
  • Click on Search
  • Enter the relevant criteria in one or more of the search option fields, and then click Search Applications
  • Locate the correct application. Note: the Appl. Stage column should say Lodged & Not Paid
  • In the Actions column, click View
  • Click on Lodge Documents and Proceed to Checkout.

A confirmation notification will be sent to your email address upon payment.

To submit additional documents, such as amended plans or reports not included with submission of lodgement documents:

  • Select Access MyCouncil Services, which is located on the Other Online Services tile
  • Locate the Private Certifier Applications menu on the left hand side
  • Click on Search
  • Enter the relevant criteria in one or more of the search option fields, and then click Search Applications
  • Locate the correct application
  • In the Actions column, click Add Documents
  • Browse and select the applicable documentation. Note: the file format must be PDF
  • Click the Upload Document
  • Repeat as required for all relevant documentation. Note: a limit of 10 files with a combined size of 50MB applies
  • There are two options to choose from upon completing all the sections:
    • Add Docs and Return to Search Results - enables to continue to search for approvals to update
    • Add Docs and View Details - opens the full application details to view.

A confirmation notification will be sent to your email address upon submission.

Note: the Add Documents action cannot be used to submit a change of approval, this is a separate action called Change Approval.

To submit a change approval:

  • Select Access MyCouncil Services, which is located on the Other Online Services tile
  • Locate the Private Certifier Applications menu on the left hand side
  • Click on Search
  • Enter the relevant criteria in one or more of the search option fields, and then click Search Applications
  • Locate the correct application
  • In the Actions column, click Change Approval
  • Enter the Amendments (amendment date, estimated cost and brief description of amendment)
  • Enter the Builder (specify if owner builder and builder name)
  • Select all applicable additional building types for the application after the Primary Building Type. Note: the primary building type cannot be changed
  • Enter the Construction Details 
  • Browse and select the applicable documentation. Note: the file format must be PDF
  • Click the Upload Document
  • Repeat as required for all relevant documentation. Note: a limit of 10 files with a combined size of 50MB applies
  • There are two options to choose from upon completing all the sections:
    • Amend Application and Return to Search Results - enables to continue to search for approvals to update
    • Amend Application and View Details - opens the full application details to view.

A confirmation notification will be sent to your email address upon submission.

To change a builder:

  • Select Access MyCouncil Services, which is located on the Other Online Services tile
  • Locate the Private Certifier Applications menu on the left hand side
  • Click on Search
  • Enter the relevant criteria in one or more of the search option fields, and then click Search Applications
  • Locate the correct application
  • In the Actions column, click Change Builder
  • Enter the Builder (specify if owner builder and builder name)
  • There are two options to choose from upon completing all sections
    • Change Builder and Return to Search Results - enables to continue to search for approvals to update
    • Change Builder and View Details - opens the full application details to view.

To lodge a final certificate and/or certificate of classification:

  • Select Access MyCouncil Services, which is located on the Other Online Services tile
  • Locate the Private Certifier Applications menu on the left hand side
  • Click on Search
  • Enter the relevant criteria in one or more of the search option fields, and then click Search Applications
  • Locate the correct application
  • In the Actions column, click Finalise
  • Enter the Certificate and Inspection Details (type of certificate/s issued, issue date/s and if it is the last certification to be issued on the approval)
  • Browse and select the applicable documentation. Note: the file format must be PDF
  • Click the Upload Document
  • Repeat as required for all relevant documentation. Note: a limit of 10 files with a combined size of 50MB applies
  • There are two options to choose from upon completing all the sections:
    • Finalise Application and Return to Search Results - enables to continue to search for approvals to update
    • Finalise Application and View Details - opens the full application details to view.

A confirmation notification will be sent to your email address upon submission.

Note: you cannot make any changes after you submit the last certificate for the approval.

The following building application stages can be lodged through MyCouncil for properties in the Sunshine Coast Council area:

  • notice of engagement
  • approval documentation
  • final inspection certificate, and
  • certificate of classification.

The following updates can only be received by email, post or in person:

  • application refusals
  • show cause or enforcement notices.